We want you to be happy with your purchase and returns are accepted as long as you notify us within 14 days of your original purchase and the returned items are in saleable condition. Please submit details of your return request to hello@soulhippy.com before sending your items back.

We will refund you the cost of the item(s) you are returning; if the item(s) are faulty we will also refund any delivery costs you paid. You will be responsible for the return shipping costs to us (unless the product is faulty); we highly recommend that you use a recorded delivery method (for example Royal Mail Recorded) as we cannot be held responsible for items lost in the post. Please ensure that you return the item in its original condition with packaging. 

Please return items to the address below and include the printed order form that was in your package - if for any reason you do not have this please make sure that you have included your name and order number to enable us to identify your order and ensure that you are credited for the return. 

Soul Hippy
Unit 7
3A Killycolp Road
Co. Tyrone
BT80 9AD

Returns will be credited to your original payment card within 14 days of receipt, usually sooner.

If you’ve used your Cora Ball or water bottle then sorry, for hygiene reasons I’m afraid we cannot offer a refund.