Delivery Services

We always strive to despatch all orders received by 2pm same day, though during extremely busy periods this may not always be possible. Orders received after this cut-off will be despatched the following business day. We do not despatch items on Saturdays or bank holidays in Northern Ireland, these will be despatched on the next business day.

We offer free Royal Mail First Class delivery on all UK orders over £35, which should within 1-2 business days. This is by best endeavour, if you need guaranteed delivery please use the Special Delivery service.

Please be aware that if we use a signed for delivery service there needs to be someone at the delivery address to receive the package - if not it will be delivered to a neighbour or kept at the local sorting office for collection.

Special Delivery by 1pm orders need to be received by 2pm Monday to Friday for delivery the next business day - after this the package will be sent out the following business day. Please note that Special Deliveries are not delivered on Saturdays unless explicitly specified.

We cannot give estimates for international deliveries as the delivery timescale is dependent on the local courier. Usually however deliveries are received within 5-7 business days. We use Royal Mail's International Tracked & Signed service.

All delivery estimates are provided by Royal Mail and are from the point of dispatch, not from the point of sale.

Tracking

We use Royal Mail's 24 delivery service for the vast majority of orders. This provides us with confirmation of delivery, but doesn't provide tracking information throughout your parcel's journey. If you haven't received your order within 4 days of ordering (and your order doesn't contain any pre-order items) please get in touch with us at hello@soulhippy.com and we'll do our best to help resolve the delay.

Please note that while we post using Royal Mail's 24 service with the best intention of your parcel arriving within 2 working days, we cannot guarantee this timescale. If you need your package delivery time to be guaranteed, please use the Special Delivery option when checking out.